Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Airut

Iqaluit

Summary

Dynamic customer service professional with a proven track record at Canadian North, excelling in high-pressure environments. Demonstrated reliability and adaptability while resolving complex issues, enhancing customer satisfaction. Skilled in cash handling and fostering loyalty through empathetic communication, consistently exceeding performance metrics and contributing to a positive shopping experience.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Arctic Ventures
11.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.

Customer Service Representative

Northwestel
06.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Cashier

The Source (Bell) Electronics
03.2020 - 06.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

International Customer Service Agent

Canadian North
11.2021 - 03.2023
  • Handled complex cases with diplomacy, demonstrating excellent problem-solving skills while adhering to company guidelines.
  • Consistently exceeded performance metrics, showcasing dedication towards achieving exceptional results for both internal stakeholders and external customers alike.
  • Streamlined communication processes for improved efficiency in handling customer concerns.
  • Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
  • Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
  • Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
  • Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
  • Demonstrated flexibility in adapting to various time zones while assisting global clientele.
  • Negotiated language barriers through effective use of translation resources and cultural knowledge.

Education

Hairdressing

Nunavut Arctic College
Iqaluit, NU
06.2007

Grade 12 Diploma -

Ataguttaaluk High School
Igloolik, NU
06.2006

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Guest services
  • Customer focus
  • Data entry proficiency
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility

Languages

English
Native or Bilingual
Inuktitut
Native or Bilingual

Timeline

Customer Service Cashier

Arctic Ventures
11.2024 - Current

Customer Service Representative

Northwestel
06.2023 - 11.2023

International Customer Service Agent

Canadian North
11.2021 - 03.2023

Customer Service Cashier

The Source (Bell) Electronics
03.2020 - 06.2022

Hairdressing

Nunavut Arctic College

Grade 12 Diploma -

Ataguttaaluk High School

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Anna Airut