Anna Airut
Iqaluit
Summary
Dynamic customer service professional with a proven track record at Canadian North, excelling in high-pressure environments. Demonstrated reliability and adaptability while resolving complex issues, enhancing customer satisfaction. Skilled in cash handling and fostering loyalty through empathetic communication, consistently exceeding performance metrics and contributing to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Arctic Ventures
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Customer Service Representative
Northwestel
06.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Cashier
The Source (Bell) Electronics
03.2020 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
International Customer Service Agent
Canadian North
11.2021 - 03.2023
- Handled complex cases with diplomacy, demonstrating excellent problem-solving skills while adhering to company guidelines.
- Consistently exceeded performance metrics, showcasing dedication towards achieving exceptional results for both internal stakeholders and external customers alike.
- Streamlined communication processes for improved efficiency in handling customer concerns.
- Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
- Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
- Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
- Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
- Demonstrated flexibility in adapting to various time zones while assisting global clientele.
- Negotiated language barriers through effective use of translation resources and cultural knowledge.
Education
Hairdressing
Nunavut Arctic College
Iqaluit, NU06.2007
Grade 12 Diploma -
Ataguttaaluk High School
Igloolik, NU06.2006
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Customer focus
- Data entry proficiency
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
Languages
English
Native or Bilingual
Inuktitut
Native or Bilingual
Timeline
Customer Service Cashier
Arctic Ventures
11.2024 - Current
Customer Service Representative
Northwestel
06.2023 - 11.2023
International Customer Service Agent
Canadian North
11.2021 - 03.2023
Customer Service Cashier
The Source (Bell) Electronics
03.2020 - 06.2022
Hairdressing
Nunavut Arctic College
Grade 12 Diploma -
Ataguttaaluk High School
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