Lee Cloutier-Ellsworth
Iqaluit
Summary
Friendly and passionate bartender with exceptional social skills and a strong ability to defuse hostile situations. Successful in delivering quality service especially in high stress situations.
Overview
8
8
years of professional experience
Work History
Bartender & Server
Frobisher Inn
05.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to territorial laws regarding alcoholic beverage services and customer regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Banquet Manager
Aqsarniit Hotel & Conference Centre
06.2023 - 12.2023
- Monitored work email to communicate with clients in preparation for each event.
- Worked directly with the Sales Manager to ensure all room bookings are arranged and organized to the clients needs.
- Worked with the Executive Chef to ensure all clients catering needs are met both prior and during events.
- Met with the client organizers prior to each event to ensure audio/visual needs were met.
- Created weekly staff schedule from up to 10-15 staff. (Both full time and part time).
- Trained new hires on company policies, procedures, and service standards, helping to incorporate all new staff comfortably as a member of the team.
- Worked with other managers to come up with monthly themed, ballroom and bar events.
- Designed, prepped and posted social media posts for Aqsarniit Hotel social media.
- Organized and hosted 19+ video game tournaments with cash prizes.
- Attended weekly managers meetings, giving each other input on how to improve workflow between all hotel departments.
Festival Coordinator
Alianait Arts Entertainment
05.2022 - 11.2022
- Managed event logistics and operations.
- Supervised onsite team of volunteers, audio-visual technicians, and facility management team.
- Supported senior leadership by developing status reports for performance nights.
- Ensuring artists needs were met in terms of accommodations, transportation to performances and after-party events.
- Keeping inventory of artists merchandise for sale, as well as money received to be given back to artists.
Manager, Administrative Services
Government of Nunavut (Department of Executive & Intergovernmental Affairs)
11.2020 - 05.2022
- Reporting to the Director of Corporate Services, while assisting all Senior Management, Ministers and Deputy Minister within EIA.
- Supervising Receptionist, Administrative Assistant & Archiving Assistant.
- Recorded, organized and maintained adequate office supply/inventory for all Divisions within EIA.
- Initiating controllable assets annual inventory.
- Working closely with the Finance Manager to complete work orders (RSI's, RSN's, ROS's, LCA's) to ensure lowest cost to divisional budgets.
- Planned and scheduled projects and installations through various local vendors such as electricity, heating, plumbing, Xerox printing, and other property management to ensure a safe, efficient and comfortable work environment.
- Set up employee work spaces and office furniture, also to ensure safe and comfortable work environments for employees throughout all EIA Iqaluit offices, including but not limited to: The Commissioner of Nunavut, The Legislative Assembly, Devolution, EIA Communications, EIA HR, EIA Corporate Services and other divisions under the EIA Department.
- Purchasing/organizing work phones (mobile & landlines), computers, and other office equipment for employees throughout EIA.
- Guiding and assisting with archival projects within EIA through the Administrative Assistant & Archiving Assistant.
- Maintaining contact lists for all EIA employees.
- Maintaining Attendance Registers for Corporate Services Employees.
- Maintaining company vehicle key and log, tracking daily use for all employees.
- Proactively booking appointments for regular maintenance and upkeep of company vehicle.
- Ensuring secure delivery of financial and other confidential documents between various Government departments.
- First emergency contact for 1084 Aeroplex in event of security breach both during work hours and after hours.
- Maintaining COVID Protocol Signage.
- Assisting with COVID Isolation Hub communications between the CPHO and EIA Communications.
Performing Artist/Media Consultant
Aakuluk Music
11.2018 - 06.2022
- Toured independently and with Aakuluk Music bands to perform/create and promote original music.
- Monitored social media and online sources for industry trends.
- Organizing photo/video shoots and creating marketing plans for various artists on label.
Ticket Agent/Cargo Attendant
First Air (Bradley Air Services)
11.2017 - 03.2019
- Three week rotational tours with 12 hour days of manual labour.
- Handling of heavy items and declared dangerous goods.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Lead Instructor of Songwriting Workshop
National Arts Centre (Music Alive Program)
05.2017 - 06.2018
- Travelling to Nunavut communities.
- Creating a songwriting curriculum based on personal experience with music.
- Teaching and guiding songwriting to students ages 10-16.
Divisional Administrative Officer
Nunavut Justice (Court Services)
08.2016 - 06.2017
- Managing leave forms for senior management of Court Services.
- Handling of various confidential forms, photocopying and emailing to appropriate management.
- Composed internal memos and external correspondence for senior management and reviewed documentation to eliminate errors.
Education
High School Diploma -
Inuksuk High School
Iqaluit, NU06.2016
Skills
- Professional and friendly demeanor
- Memorization and recall
- Quick and adept learner
- Team bonding
- Staff Management
- Inventory Management
- Verbal and written communication
- Scheduling
- Organization
- Microsoft Office programs
- Mathematical calculations
- Technical Support
Beneficiary Status
Nunavut Land Claims Beneficiary
Languages
Spoken: Proficient in English with improving Inuktitut
Reading and writing: Proficient in both English & Inuktitut
References
References available upon request.
Timeline
Bartender & Server
Frobisher Inn
05.2024 - Current
Banquet Manager
Aqsarniit Hotel & Conference Centre
06.2023 - 12.2023
Festival Coordinator
Alianait Arts Entertainment
05.2022 - 11.2022
Manager, Administrative Services
Government of Nunavut (Department of Executive & Intergovernmental Affairs)
11.2020 - 05.2022
Performing Artist/Media Consultant
Aakuluk Music
11.2018 - 06.2022
Ticket Agent/Cargo Attendant
First Air (Bradley Air Services)
11.2017 - 03.2019
Lead Instructor of Songwriting Workshop
National Arts Centre (Music Alive Program)
05.2017 - 06.2018
Divisional Administrative Officer
Nunavut Justice (Court Services)
08.2016 - 06.2017
High School Diploma -
Inuksuk High School
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