Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret Panioyak

Margaret Panioyak

Cambridge Bay

Summary

Dedicated professional with a strong background in customer service and team collaboration, demonstrated during my tenure at Health Sciences North. Excelled in enhancing patient trust and streamlining operations, leveraging skills in cleaning, sanitizing, and effective communication. Achieved significant improvements in workplace efficiency and customer satisfaction, showcasing a blend of reliability and empathy.

Overview

7
7
years of professional experience

Work History

Cashier

Northern
Cambridge Bay, NU
08.2021 - 10.2023

Handled cash and credit card payments

Greeted customers, scanned and bagged items at an efficient time pace.

Dental Clerk

Health Sciences North
Cambridge Bay, NU
05.2023 - 05.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Worked a short amount of time, as Dentists and assistants only come to our community for a week or two.

Waitress

Arctic Islands Lodge
Cambridge Bay
07.2021 - 05.2023
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Food Prep

Qajukturvik Food Fentre
Iqaluit, NU
09.2017 - 05.2018
  • Supported kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
  • Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
  • Streamlined food prep processes for greater productivity while maintaining high standards of quality control across all ingredients used in pizza-making operations.
  • Assisted food prep and assembly on line and served Number customers per day.
  • Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.

Cleaner

Qillaq
Cambridge Bay, NU
04.2017 - 06.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Education

Kiilinik High School
Cambridge Station, NS

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Basic math
  • Clear communication
  • Class 5 drivers license

Languages

English
Professional Working

Timeline

Dental Clerk

Health Sciences North
05.2023 - 05.2023

Cashier

Northern
08.2021 - 10.2023

Waitress

Arctic Islands Lodge
07.2021 - 05.2023

Food Prep

Qajukturvik Food Fentre
09.2017 - 05.2018

Cleaner

Qillaq
04.2017 - 06.2017

Kiilinik High School
Margaret Panioyak