JOSHUA MUISE
Cambridge Bay,NU
Overview
9
9
years of professional experience
Work History
Bylaw Enforcement Officer
Hamlet of Cambridge Bay
12.2024 - Current
- Patrolling town to ensure people are adhering to town bylaws.
- Catching loose dogs for town safety.
- Collaboration with RCMP for major traffic infractions and domestic issues.
- Responding to calls regarding loose dogs while I am on patrol and on call.
- Responding to requests to have dogs removed from homes.
- Ensuring the people in town are safe while on patrol.
- Responding to town emergencies such as fires to block the road for safety reasons.
Client Advisor
Royal Bank of Canada, RBC
10.2024 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Adhered to AML requirements, audit procedures, and other regulated banking activity.
- Opening of accounts for new and or former clients.
Assistant Store Manager
Walmart Canada
07.2023 - 10.2024
- Maintained organized store environment for customer and employee health and safety.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Performed regular audits of merchandise displays and stock levels.
- Ensured compliance with all store policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Created work schedules to maintain top-quality customer service and lower labor costs.
Customer Service Manager
Walmart Canada
03.2023 - 07.2023
- Responsible for running front end of store, key flicks, approving refunds when applicable, training associates, ensuring breaks are taken and covered, and closing front end by ensuring all tills are counted and closed.
- Interacted with customers to quickly handle escalated queries and complaints.
CAP 2 Department Manager
Walmart Canada
11.2022 - 07.2023
- Responsible for stocking freight, binning freight, making day plans, following up with associates, feature / merchandising freight, follow up with assistant manager, ensuring breaks are taken, train associates.
- Unload / finalize trucks, ensure high ticket items are received and signed off by assistant / store manager, and hand off freight and explain what was accomplished to CAP 3 / overnight managers.
- Maintained calm demeanor and professionally managed issues in accordance with company standards.
3 Support Manager
Walmart Canada
08.2022 - 11.2022
- Responsible for stocking freight, binning freight,
- Making the night plan, feature / merchandising freight,
- Ensuring breaks are taken,
- Following up with associates,
- Train new associates,
- Unloading / finalizing trucks, ensuring store manager notes completed, and handing off store to the opening manager.
Crew Member
McDonalds
11.2020 - 08.2022
- Responsible for stocking freight, binning freight, feature / merchandising freight, train associates, make cardboard bales, and clean the receiving area.
Maintenance Worker / Pool Attendant
Hamlet Of Cambridge Bay
06.2018 - 08.2018
- Responsible for maintaining Hamlet properties, and planning / supervising events.
- As pool attendant I was responsible for cleaning, ensuring entrance fee was paid and accounted for, and ensuring max capacity was not exceeded.
Kalgens Employee
Kalgens Dis/Dat Convenience
02.2017 - 06.2018
- Responsible for stocking the store.,
- Training new employees,
- Cleaning, receiving / ensuring all freight was received, serving customers as cashier
- Opening / closing the store.
Quickstop Employee
Northern / Northmart
06.2016 - 09.2017
- Responsible for food prep for the next day,
- Training new employees,
- Taking orders,
- Cleaning, preparing food for customers,
- Closing down the till.
Education
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS06-2020
Skills
- First aid training
- Patience and empathy
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Safety and security
- Excellent communication
Languages
English
Native or Bilingual
Timeline
Bylaw Enforcement Officer
Hamlet of Cambridge Bay
12.2024 - Current
Client Advisor
Royal Bank of Canada, RBC
10.2024 - Current
Assistant Store Manager
Walmart Canada
07.2023 - 10.2024
Customer Service Manager
Walmart Canada
03.2023 - 07.2023
CAP 2 Department Manager
Walmart Canada
11.2022 - 07.2023
3 Support Manager
Walmart Canada
08.2022 - 11.2022
Crew Member
McDonalds
11.2020 - 08.2022
Maintenance Worker / Pool Attendant
Hamlet Of Cambridge Bay
06.2018 - 08.2018
Kalgens Employee
Kalgens Dis/Dat Convenience
02.2017 - 06.2018
Quickstop Employee
Northern / Northmart
06.2016 - 09.2017
High School Diploma -
Yarmouth Consolidated Memorial High School
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