Anna Airut
Iqaluit
Summary
Resourceful Community Liaison Officer known for productive and efficient task completion. Possess specialized skills in community engagement, conflict resolution, and stakeholder communication. Excel in using empathy, active listening, and cultural sensitivity to foster meaningful relationships and achieve community objectives.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Casual Community Liaison Officer
Qikiqtani Inuit Association
Iqaluit
03.2025 - Current
- Responded promptly to inquiries from constituents regarding resource availability or other matters pertaining to their well-being.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Worked hard to learn required tasks quickly to maximize performance.
- Developed brochures outlining available services offered by the organization.
- Updated and maintained databases with current information.
Front End Cashier
Arctic Ventures
11.2024 - Current
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Kept records of transactions by recording amounts received from customers in register logs.
- Provided accurate change to customers when making transactions.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Greeted customers warmly upon entering the store and provided assistance when needed.
- Greeted customers promptly and responded to questions.
- Verified customer purchases with valid identification.
- Organized shopping carts for customers after their purchases had been completed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Balanced out cash drawer at the end of each shift.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Followed company policies regarding returns and exchanges.
- Adhered to all health regulations concerning food handling practices.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Built and maintained productive relationships with employees.
- Organized register supplies in front end and storage areas.
- Counted and balanced cashier drawers.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers in locating items throughout the store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Packed and bagged products according to customer preferences.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Kept register terminal area and store clean and orderly.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Northwestel
Iqaluit
05.2023 - 11.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Airport Customer Service Agent
Canadian North
Iqaluit
10.2021 - 03.2023
- Responded quickly to emergency situations by following appropriate protocols.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Scheduled ground transportation for arriving passengers when necessary.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed communication between airline personnel and customers in a professional manner.
- Assisted disabled passengers with special needs throughout their travels.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Assisted with baggage check-in and tagging for customers.
- Resolved conflicts between passengers using effective interpersonal skills.
- Operated various computer programs related to customer service operations.
- Trained new staff members on proper customer service techniques and policies.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed payment transactions utilizing point of sale systems.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Provided clients with assistance in preparing required travel documents and forms.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Printed itineraries and tickets for passengers each day.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Ataguttaaluk High School
Igloolik06-2006
Skills
- Community engagement
- Customer service
- Communication skills
- Problem solving
- Resource allocation
- Team building
- Record keeping
- Multitasking Abilities
- Excellent communication
- Teamwork
Languages
English
First Language
English
Proficient (C2)
C2
Inuktitut
Proficient (C2)
C2
Affiliations
- Likes to meet new people
- Like to keep busy at all times
- Being with family is my priority and my main focus
- Always has a good personality and always smiling
References
References available upon request.
Timeline
Casual Community Liaison Officer
Qikiqtani Inuit Association
03.2025 - Current
Front End Cashier
Arctic Ventures
11.2024 - Current
Customer Service Representative
Northwestel
05.2023 - 11.2023
Airport Customer Service Agent
Canadian North
10.2021 - 03.2023
High School Diploma -
Ataguttaaluk High School