Abdulahi Awil

Dedicated and results-oriented professional with a proven track record in providing exceptional customer service and developing innovative web design solutions. Skilled in [list your key skills, e.g., customer service, technical support, web development, UI/UX design]. Committed to delivering high-quality work and exceeding expectations.

WordPress5 Complete Training, Hurbad Institute Technology

• volunteered for Nugaal water company (NUWACO) in late 2018, assisting the customer care and billing department, which eventually led to my employment with the company.
• which proves that I can effectively get the job I am applying for.

I understand the unique challenges of water supply:

• Emergency response: Prepare for and handle emergencies like water outages, leaks, or contamination.
• Payment issues: Address concerns related to water consumption, billing accuracy, and payment options.
• Smart meters: Implement smart meters to provide real-time water usage data and enable remote reading.
• If you're a prepaid customer, you can top up later at night.
• Understanding and addressing customer complaints is crucial for maintaining satisfaction. By actively listening to the customer's concerns, showing empathy, and proactively seeking solutions, you can effectively resolve any complaints. It's important to follow up with the customer to ensure that they are satisfied with the resolution and to learn from their feedback to improve future interactions.
  

Awil Mohamed Osman

Tell: 252-907787343

Empolyee Puntland State University